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Deregulation Trend Lowers Some Prices, Raises Frustration

Consumers see prices fall as the airline and telecommunication industries deregulate. But growing competition also brings new hassles, such as poor customer service and increased telemarketing. NPR's Scott Horsley reports.

Copyright 2002 NPR

Scott Horsley is NPR's Chief Economics Correspondent. He reports on ups and downs in the national economy as well as fault lines between booming and busting communities.